Operational Training Specialist (Fraud & Financial Crime) (Fintech)

Location: Cardiff, with 3 days per week in the office

Company

hirify.global is a profitable fintech platform serving small businesses with business credit cards, spend management, savings, and other financial products.

What you will do

• Design and deliver training programmes for financial crime, fraud, and disputes teams across new-hire and existing Customer Support populations.
• Facilitate engaging sessions and workshops covering fraud typologies, financial crime risks, dispute handling, and process or policy updates.
• Translate legal, regulatory, and operational requirements into clear, practical training materials.
• Manage the lifecycle of training content, shared knowledge assets, and departmental documentation as a reliable source of operational information.
• Maintain documentation and sign-off protocols, and evaluate training effectiveness using performance metrics, feedback, quality assessments, and case outcomes.
• Monitor emerging fraud trends, financial crime typologies, and regulatory changes while providing flexible coverage for training and frontline support.

Requirements

• Experience in Learning & Development or Real-Time Coaching within a fast-paced Customer Operations environment.
• Exposure to financial crime, fraud, or disputes, with good working knowledge of fraud typologies and disputes handling.
• Ability to simplify complex regulatory and operational processes into clear, engaging, and compliant training materials.
• Strong organisation skills, including managing document updates, stakeholder sign-offs, and strict timelines.
• Ability to collaborate with Financial Crime, Fraud, Disputes, and Compliance stakeholders.
• Experience using performance and feedback metrics to improve training programmes, with an adaptable and hands-on approach to problem solving.

Culture & Benefits

• Fast-paced culture focused on piloting ideas, simplicity, ownership, delivery, and constructive feedback.
• Private healthcare including dental and optician services, plus worldwide travel insurance.
• Up to 7% matched salary-sacrifice pension scheme and additional salary-sacrifice schemes.
• 28 days of holiday plus bank holidays, enhanced parental leave, and anniversary rewards including a paid sabbatical.
• Annual learning and wellbeing budget, six free therapy sessions per year, and cycle-to-work and season-ticket loan schemes.
• Dog-friendly offices with free drinks and snacks and on-site recreational facilities.

Hiring process

• 30-minute interview with a Talent Partner.
• 60-minute interview with a member of the Training team.
• 60-minute interview with the Head of Fraud and Financial Crime.