Colleague Experience Lead (People Operations)

Location: Liverpool, England, United Kingdom; flexible hybrid working model

Company

hirify.global is the team behind the digital retailer Very, serving millions of customers.

What you will do

• Lead a team delivering a seamless end-to-end colleague experience across the colleague lifecycle, with a focus on onboarding and offboarding.
• Use colleague feedback, data, and insight to identify improvements, remove friction, and enhance key moments.
• Ensure colleague processes are accurate, efficient, and aligned with legal, regulatory, and compliance requirements.
• Balance colleague experience with controls, governance, and risk management.
• Build and deliver a roadmap for automation, self-service, process simplification, and continuous improvement.
• Develop and inspire a high-performing team while setting priorities and removing obstacles.

Requirements

• Experience leading Colleague Experience, People Operations, HR Operations, or Shared Services teams.
• Strong knowledge of employment legislation, compliance, and operational governance.
• Experience using data, insight, and feedback to improve services and support decision-making.
• Experience introducing automation, self-service solutions, or process improvements.
• Excellent stakeholder management, communication, planning, and prioritisation skills.
• Experience building, developing, and leading high-performing teams in a complex, high-volume environment.

Culture & Benefits

• Flexible hybrid working model and an inclusive workplace.
• £1,000 flexible benefits allowance.
• 30 days of holiday plus bank holidays.
• LinkedIn Learning access and up to 25% discount on Very.co.uk.
• Matched pension contributions up to 6%.
• Reasonable adjustments are available throughout the recruitment process.

Hiring process

• Initial 30–45 minute informal video call with the hiring team.
• One-hour formal face-to-face interview including a task and values-based competency questions.
• Successful candidates undergo credit, CIFAS, right-to-work, and, where required, DBS checks.