Operations Shift Team Leader (Education Operations)

Location: Milton Keynes, United Kingdom; on-site role

Salary: £28,500–£29,500 per year

Company

hirify.global is the largest provider of academic qualifications in the UK, processing millions of examination scripts and educational assessments each year.

What you will do

• Lead and develop around six Operations Coordinators and a larger seasonal workforce during peak examination periods.
• Manage high-volume, time-critical examination processing operations, including scanning centre activities for GCSEs, A-levels, functional skills and formative assessments.
• Ensure productivity, quality, compliance and service-level targets are achieved across allocated operational areas.
• Support workforce planning, temporary staff induction and training, capacity planning, budget control and consumables monitoring.
• Use management information and operational insight to identify trends, manage risks and support evidence-based decisions.
• Lead continuous improvement initiatives, quality control activities, process controls and operational readiness checks.

Requirements

• Experience leading or supervising teams in a fast-paced, high-volume, target-driven, regulated or time-critical operational environment.
• Strong people leadership, coaching, mentoring and communication skills.
• Experience managing performance and developing colleagues.
• Ability to interpret performance data, identify trends, address underperformance and improve operational results.
• Proactive problem-solving approach with experience implementing improvements to processes, systems or ways of working.
• Ability to communicate clearly with stakeholders and escalate risks, issues and decisions appropriately.

Culture & Benefits

• Permanent full-time position with a 35-hour working week.
• 25 days of annual leave, rising to 30 days, plus Christmas closure days.
• Benefits include up to an 11.5% pension contribution, BUPA healthcare support, wellbeing programmes and volunteering opportunities.
• Learning and development opportunities and employee networks supporting wellbeing, disability, ethnicity, LGBTQ+ and women's development.
• For approximately six weeks between May and July, extended operating hours include day and night shifts from Monday to Saturday.
• Overtime and shift premium opportunities are available during peak operational periods.

Hiring process

• Submit a CV and cover letter explaining how your skills and experience match the requirements.
• Initial online interview during the week commencing 28 September 2026.
• Face-to-face interview in Milton Keynes during the week commencing 5 October 2026.