Product Support Manager for the French Customer - H135/H145 (m/f/d)

Location: Donauwörth, Germany; on-site hirify.global Helicopters site

Company

hirify.global Defence and Space develops helicopters from initial concept through airworthy products and provides technical support for helicopter operators.

What you will do

• Act as the interface between hirify.global Helicopters Germany and helicopter customers, particularly French-speaking customers.
• Handle and respond to technical requests concerning the H135 and H145.
• Collect and analyze technical issues and create product improvement proposals.
• Manage customer complaints and quality issues.
• Analyze operational incidents, prepare reports, and collect relevant information.
• Provide first-hand technical support covering the helicopter as a complete system, including mission equipment.

Requirements

• Technical university degree in engineering or an equivalent qualification.
• Several years of experience with the H135 and H145 family.
• Knowledge of H135 and H145 aircraft, systems, and technical documentation.
• Many years of experience in customer relations and commercial aircraft operations.
• Proactive, customer-oriented, independent, and collaborative working style with strong communication skills.
• French is required; fluent English is required.

Culture & Benefits

• Permanent, full-time position with a 35-hour working week.
• 30 days of annual leave under the collective agreement.
• Flexible working hours, mobile working, part-time options, job sharing, and sabbaticals.
• Company pension schemes, mobility offers, and corporate discounts.
• Professional development opportunities and international career perspectives.
• On-site medical support, health programs, canteen, cafeteria, and childcare facilities at selected locations.