IT Operations Manager - Security Cleared (SC) (Contract)

Location: UK-based remote

Salary: £400–450 per day

Company

Technology solutions provider specialising in secure, scalable digital services for public-sector and government organisations.

What you will do

• Lead day-to-day IT Operations for a live data product, maintaining service stability, availability, security, performance, and SLA/KPI compliance.
• Oversee Service Desk operations, including incidents, service requests, problems, access management, and operational support.
• Act as the primary escalation point for major incidents and coordinate cross-functional teams through restoration and post-incident reviews.
• Plan and govern releases and deployments with engineering, platform, delivery, DevOps, and supplier teams.
• Monitor service health, resilience, capacity, operational risks, and business continuity requirements.
• Lead continual service improvement, operational reporting, documentation, automation, and development of the operations team.

Requirements

• Valid UK Security Clearance (SC) is essential.
• Hands-on experience in IT Operations or Service Management within complex technical, cloud, or data-driven environments.
• Experience operating cloud-hosted platforms, managing Service Desk functions, live services, resilience, availability, and performance.
• Experience coordinating releases, deployments, incidents, operational risk, business continuity, and service improvement.
• Experience with ITSM tools such as ServiceNow, Jira Service Management, BMC Remedy, or equivalent.
• Strong stakeholder management, analytical, reporting, communication, leadership, organisational, and problem-solving skills.

Nice to have

• Experience with AWS services including Redshift, Lambda, Athena, CloudWatch, and S3.
• Experience supporting data platforms, data pipelines, ETL/ELT processes, and cloud-based reporting solutions.
• Experience with monitoring and observability tools such as Grafana, Kibana, and CloudWatch.
• Knowledge of service transition, operational readiness, disaster recovery, continuity planning, security incidents, and vulnerabilities in government environments.

Culture & Benefits

• Outside IR35 contract.
• Fully remote working for UK-based contractors.
• Opportunity to support meaningful public-sector digital services.
• Start as soon as possible, subject to onboarding.
• 40 hours per week.