Incident Manager (IT Incident Management)

Location: Hybrid, site-based in Milton Keynes or Glasgow, United Kingdom; office attendance required at least 12 days per month.

Salary: £56,000–£84,000 per annum, depending on experience. Additional £6,000 annual car allowance.

Company

hirify.global is a global financial services organisation developing technology-driven financial solutions through hirify.global Digital Services.

What you will do

• Lead major incident and problem management, coordinating recovery, mitigation, escalation, and stakeholder communication.
• Work with technical support, business, technology, and third-party teams to diagnose issues and restore services.
• Monitor compliance, service quality, controls, SLAs, and OLAs across incident management processes.
• Lead post-incident reviews, root cause analysis, and corrective and preventative action planning.
• Analyse incident trends and service performance metrics to improve operational resilience and service delivery.
• Lead and develop incident response teams while owning audit responses and regulatory communications.

Requirements

• Significant experience managing IT incidents and business crisis events in complex environments.
• Experience coordinating major incident responses across technical and business stakeholders.
• Practical knowledge of contingency planning, disaster recovery, service resilience, and IT risk controls.
• Strong knowledge of ITIL, incident management, problem management, service level management, and service performance management.
• Experience with vendor and third-party service management, including supplier governance and performance management.
• Right to work in the United Kingdom is required before employment starts.

Nice to have

• Spanish language skills.
• Knowledge of system and software testing, including planning, execution, and quality assurance.
• Degree in computer science or an equivalent qualification or professional experience.

Culture & Benefits

• 30 days of annual holiday plus bank holidays, increasing to 31 days after five years, with the option to purchase up to five additional contractual days.
• Company-funded private medical insurance, death-in-service benefit, and income protection insurance.
• Wellbeing support covering physical, mental, social, and financial wellbeing, including healthcare and fitness benefits.
• Enhanced family leave, childcare options, and support for different life stages.
• Share plans, staff banking products, volunteering opportunities, and international career development.