6 часов назад
Senior Manager Client Success (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Manager Client Success (Logistics): Managing strategic customer portfolios in Mexico’s cross-border transportation and logistics operations with an accent on client retention, reporting, profitability, and service improvement. Focus on coordinating customer implementations, analyzing transportation management data, facilitating business reviews, and resolving escalated issues.
Location: Monterrey, Mexico; hybrid schedule with approximately 3 days onsite and 2 days remote. Full-time Monday–Friday schedule with some after-hours and weekend expectations; travel up to 30% for customer meetings and training.
Company
provides supply chain technology and logistics execution services across North America and Mexico.
What you will do
- Manage a portfolio of clients and own strategic account plans.
- Identify service expansion and continuous improvement opportunities that increase customer value, profitability, and productivity.
- Coordinate customer expectations and deliverables across internal teams while maintaining accountability for performance.
- Develop account reporting using static and on-demand TMS reports, Tableau dashboards, and advanced analysis with Engineering.
- Lead client communication cadences, business reviews, KPI presentations, market updates, and supply chain initiatives.
- Support customer implementations and resolve escalated customer issues.
Requirements
- 10+ years of operational experience in transportation or logistics, including 5+ years in customer-facing roles.
- Working knowledge of cross-border operations between Mexico, the United States, and Canada.
- Strong understanding of transportation modes, customs brokerage, managed services, and market trends.
- Proficiency with Transportation Management Systems and the ability to analyze data and set strategic goals.
- Excellent communication, negotiation, organization, time management, problem-solving, and cross-functional coordination skills.
- BS/BA degree required; English proficiency above 90% required.
Nice to have
- Master’s degree.
Culture & Benefits
- Learning and development resources, internal mobility, and Employee Resource Groups.
- Annual fundraising and volunteer opportunities plus an employee referral bonus program.
- Life insurance and major medical health insurance.
- Mexican employment benefits including Aguinaldo, vacation time, premium vacation, savings plan, and food coupons.
- Cell phone allowance of 800 Mexican pesos per month, less applicable taxes.
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