Relationship Manager (SaaS)

Location: Toronto, Canada; hybrid role requiring office attendance 3 days per week. Candidates must be permitted to work and live permanently in Toronto, Ontario.

Company

hirify.global develops a SaaS engagement platform that turns presentations, meetings, lectures, and trainings into interactive conversations, serving more than 300 million users worldwide.

What you will do

• Own the commercial relationship with existing enterprise customers.
• Drive revenue growth through renewals, upselling, and expansion opportunities.
• Build and manage a continuous pipeline while tracking Net Revenue Retention and preventing churn.
• Develop long-term strategic relationships with customers across North America.
• Use business data to assess opportunities, support decisions, and persuade customers.
• Collaborate with Customer Success, Sales, Marketing, Product, and Sales Operations teams.

Requirements

• At least 1 year of experience in high-volume or transactional sales using a CRM platform.
• Experience selling SaaS products.
• Strong negotiation, pipeline management, forecasting, and communication skills.
• Ability to manage many customers simultaneously and position products against direct and indirect competitors.
• Knowledge of software contract terms and conditions, with the ability to create fair transactions.
• Professional-level English and permanent authorization to work and live in Toronto, Ontario.

Nice to have

• Bachelor's or master's degree in any field.

Culture & Benefits

• Non-commission-based salary model for sales roles.
• Diverse and inclusive work environment with a focus on psychological safety and equal participation.
• Continuous professional development, including access to a leadership program, external coaching, and relevant education.
• Competitive compensation and benefits package including pension contributions.
• Healthy work-life balance and career opportunities in a growing product company.
• Annual company relocation trips for Toronto colleagues to international destinations.

Hiring process

• Introduction interview with a Talent Partner.
• Competence interview and business case.
• Culture interview.