Disability Income Claim Specialist (Insurance)

Location: Springfield, Massachusetts, United States

Salary: $58,400–$73,600 per year

Company

hirify.global is a purpose-driven insurance organization focused on long-term customer impact, integrity, and employee development.

What you will do

• Review and analyze medical, financial, and occupational information to support accurate disability income and long-term care claim decisions.
• Help customers navigate important life events through timely, thoughtful, and well-informed claim decisions.
• Partner with medical, vocational, financial, and claims professionals to achieve strong customer outcomes.
• Build trusted relationships through clear, professional, and empathetic communication.
• Use technology, data insights, and critical thinking to improve decision-making and customer experiences.
• Develop transferable skills for long-term growth in claims, risk, customer experience, operations, or insurance leadership.

Requirements

• Associate’s degree and at least one year of customer service experience, or a bachelor’s degree.
• At least one year of experience communicating information clearly and professionally to customers, peers, or other stakeholders.
• At least one year of experience managing multiple priorities, staying organized, and meeting deadlines.
• Ability to analyze information, solve problems, make sound decisions, and work effectively in a fast-paced environment.
• Customer-focused communication skills, empathy, sound judgment, and attention to detail.

Nice to have

• Bachelor’s degree.
• Three or more years of experience with Individual Disability Income, Long-Term Disability, or Long-Term Care claims.
• Prior customer service, investigative, or analytical experience.
• Interest in claims, risk, customer experience, operations, or insurance leadership.

Culture & Benefits

• Collaborative environment where employee perspectives and ideas are welcomed.
• Access to learning, development, and internal networks supporting continuous growth.
• Employee-led communities and forums focused on connection, learning, and inclusion.
• Clear ownership and accountability connected to customer and business outcomes.
• Culture grounded in integrity, responsibility, stewardship, and long-term impact.