Technical Support (Japanese Speaker) (IT Support)

Location: Petaling Jaya, Malaysia; willingness to work in Petaling Jaya required

Company

hirify.global is a Fortune 500 global IT services company delivering mission-critical technology services across enterprise environments.

What you will do

• Resolve hardware and software technical issues raised by internal or external businesses and end users.
• Answer service, product, technical, customer-relations, repair, specification, and entitlement questions.
• Provide proactive assistance to prevent or reduce recurring problems.
• Evaluate complex installations and configurations and recommend resolutions.
• Document and communicate clearly while engaging other team members to meet client SLA requirements.

Requirements

• Diploma or bachelor's degree.
• 1–2 years of experience with relevant technologies and customer environments.
• Japanese proficiency at JLPT N2 level required.
• Experience troubleshooting in a technical environment, with knowledge of computing hardware, software, storage, and peripheral devices.
• Knowledge of case-management databases and tools, plus phone, remote-support, and e-support experience.
• Strong analytical, problem-solving, communication, and customer-service skills; willingness to work a shifting schedule.

Culture & Benefits

• Inclusive culture focused on belonging, diversity, and corporate citizenship.
• Competitive remuneration and employee benefits.
• Training and career-development opportunities.
• Work model prioritizing in-person collaboration while supporting flexibility and wellbeing.