AI Outcomes Manager

Location: Remote in Australia

Company

hirify.global is building Computer, an AI teammate and AI-native platform that unifies data sources, tools, and workflows for human-AI collaboration.

What you will do

• Own a portfolio of enterprise and growth accounts from implementation and go-live through adoption, renewal health, and expansion.
• Act as the customer's single point of trust, managing relationships, escalations, ticket resolution, and business reviews end to end.
• Align implementation scope and success criteria, validate feasibility, manage go/no-go readiness, and address launch risks.
• Use AI for ticket triage, classification, routing, knowledge retrieval, anomaly detection, and proactive account management.
• Drive adoption through enablement sessions, usage analysis, and measurable value reporting, including time saved, cost avoided, and deflection.
• Run renewal reviews, engage executive sponsors, and identify expansion opportunities for Sales.

Requirements

• 3+ years of experience in customer-facing technical roles such as support engineering, solutions engineering, customer success, or technical account management.
• B.Tech or equivalent bachelor's degree in engineering or technology, or a postgraduate management degree such as an MBA.
• Hands-on experience with at least one of ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.
• Technical orientation with the ability to work with APIs, trace issues, explain root causes, and write RCA reports and QBR materials.
• Ability to manage a large B2B portfolio, work across support and success motions, and connect utilization to renewal confidence.
• Must be based in Australia for the remote role.

Nice to have

• Background in fintech, enterprise SaaS, or high-volume support environments.
• Experience across both customer support and customer success motions.
• Deep expertise in at least one relevant domain with the ability to cross-train and advise.

Culture & Benefits

• AI is used as an operating layer and multiplier for customer outcomes.
• The role combines customer success and customer support without handoffs between siloed teams.
• The operating model emphasizes accountability for customer outcomes, proactive risk management, and measurable value.
• The position offers an opportunity to help shape a new operating model in an ambiguous environment.