Senior Technical Support Engineer - Elite (Identity & Access Management)

Location: USA - Remote

Salary: $80,000–$100,000 per year

Company

hirify.global provides a cloud identity platform for secure digital experiences, cybersecurity, and identity and access management.

What you will do

• Provide dedicated technical support for premium enterprise customers.
• Schedule and lead troubleshooting sessions by phone and online meeting systems.
• Investigate, reproduce, and resolve issues in a laboratory environment.
• Manage customer expectations and meet service-level agreements.
• Contribute to the knowledge base and support onboarding and knowledge sharing for other engineers.
• Participate in a rotating on-call schedule across the global support team.

Requirements

• Strong understanding of SaaS applications and support operations.
• Experience troubleshooting web applications using HTTP tracing tools and log analysis across browsers and application servers.
• Knowledge of SSO and federation protocols, including SAML, OAuth, OpenID, WS-Fed, and JWT.
• Understanding of PKCE, biometric integration, LDAP, directory services, PKI, X.509 certificates, HTTPS, SSL, and TLS.
• Knowledge of networking concepts including load balancers, firewalls, IP, and DNS, as well as Linux- and Windows-based server administration.
• Excellent communication and organizational skills, with experience working in high-pressure environments.

Nice to have

• Experience with React, Angular, or Vue.
• Exposure to Docker, Kubernetes, Postman, cURL, and web application servers such as Apache, IIS, NGINX, Tomcat, WebSphere, or WebLogic.
• Identity and access management or federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, or Oracle Access Manager.
• Knowledge of SCIM provisioning and cloud services such as Azure, O365, AWS, or Google Cloud.

Culture & Benefits

• Flexible and collaborative work environment.
• Employee resource groups and company and team bonding events.
• Paid time off and holiday schedule.
• Parental leave, healthcare options, and retirement programs.
• Education reimbursement and location-specific commuter support.
• Global volunteering and community initiatives.