Senior Engineering Support Engineer (Cybersecurity)

Location: Remote in the United States

Salary: $130,000 per year, plus competitive equity and comprehensive benefits.

Company

hirify.global provides cybersecurity technology, threat intelligence, and expert services for critical infrastructure and industrial control systems.

What you will do

• Lead Tier 3 escalation triage and incident response for complex, multi-component customer cases.
• Investigate the hirify.global application stack, reproduce defects, document evidence, and coordinate resolution with infrastructure, engineering, and product teams.
• Build and maintain Datadog monitors, dashboards, and alerts for customer-facing SLOs, platform health, and proactive detection.
• Manage customer communication throughout escalated incidents and identify recurring failure patterns that require permanent fixes.
• Create troubleshooting guides, runbooks, playbooks, RCAs, and postmortems for internal and customer-facing use.
• Participate in an on-call rotation, including occasional weekend coverage, and mentor Tier 1/2 Customer Experience support staff.

Requirements

• 3+ years of experience in technical support engineering, site reliability engineering, or a related customer-facing engineering role.
• Experience troubleshooting distributed production systems, reading logs, tracing component interactions, and isolating root causes.
• Strong Linux system administration skills, including processes, filesystems, networking, and application diagnostics.
• Experience with Kubernetes and/or Docker, observability platforms such as Datadog, and production database platforms such as Elasticsearch or PostgreSQL.
• Strong written communication skills and the ability to create accurate technical documentation for internal and customer-facing audiences.
• Experience in customer-facing engineering and cybersecurity environments, plus the ability to navigate application source code and use AI tools for engineering workflows.

Nice to have

• Direct experience with OT/ICS cybersecurity or industrial control systems.
• Experience with AWS, including EKS, RDS, or EC2, or comparable cloud infrastructure.
• Background in customer success, customer engineering, or professional services roles requiring technical credibility and relationship management.

Culture & Benefits

• Remote-first work environment with a distributed team across North America, Europe, the Middle East, and APAC.
• Competitive equity package.
• Comprehensive benefits plan.
• Mission-driven work protecting critical infrastructure and industrial systems.