Account Manager (LegalTech)

Location: On-site in Las Vegas, Nevada; Denver, Colorado; or Charlotte, North Carolina, United States

Company

hirify.global combines technology and financial services to streamline legal processes, provide consumer legal and inheritance funding, and connect medical, financial, and professional services for personal injury cases.

What you will do

• Build and maintain long-term relationships with customers and medical providers.
• Serve as the primary contact for account relationship matters and customer service issues.
• Identify new business and revenue-growth opportunities within existing accounts.
• Collaborate with Business Development and Operations to respond to market trends and improve the customer experience.
• Conduct customer training sessions, schedule recurring meetings, and manage account updates and special projects.
• Handle challenging provider requests, escalating issues when necessary.

Requirements

• BA/BS in Business Administration, Sales, or a relevant field, or equivalent business experience.
• Ability to communicate, present to, and influence key stakeholders.
• Strong listening, negotiation, presentation, verbal, and written communication skills.
• Ability to multitask, manage timely responses, and work effectively in a high-volume inbound and outbound call environment.
• Ability to maintain high-quality work in a fast-paced environment and proficiency in Microsoft Office.
• Must be able to work in-office at the Las Vegas, Denver, or Charlotte office.

Nice to have

• Experience working with medical providers and attorneys.
• Knowledge of medical terminology.
• Experience with Salesforce or other CRM software.
• Experience delivering client-focused solutions.

Culture & Benefits

• Work in an in-person customer-facing environment supporting legal funding and personal injury services.
• Medical, dental, vision, and life insurance plans.
• 401(k) with company match.
• Paid time off.
• Competitive compensation.