Case Coordination Supervisor (LegalTech)

Location: Hybrid role based in the Charlotte, North Carolina office; in-office work is required.

Company

hirify.global uses technology and financial services to simplify legal processes for plaintiffs, heirs, attorneys, and healthcare providers through MoveDocs, Oasis Financial, and Probate Advance.

What you will do

• Manage an active caseload of up to 50 personal injury cases.
• Lead and oversee a team of up to six Case Coordinators, including mentoring, coaching, delegation, and performance support.
• Assess incoming requests, set case limits, underwrite procedures, prioritize workflows, and make independent decisions.
• Review and audit cases, coordinate coverage during leave, and oversee daily, weekly, monthly, and quarterly responsibilities.
• Build relationships with referral sources and support inactive case collections and follow-up with difficult firms.
• Coordinate training, participate in Jr. Risk Committee meetings, and meet weekly with team members and the Director of Total Access.

Requirements

• 3+ years of relevant industry experience.
• Thorough understanding of medical terminology and procedures related to orthopedic and soft-tissue injuries.
• Previous management experience is preferred.
• Bachelor's degree is preferred.
• Strong customer service, organization, prioritization, coaching, and mentoring skills.
• Must be able to work in the Charlotte, North Carolina office.

Culture & Benefits

• Medical, dental, vision, and life insurance plans.
• 401(k) with a company match.
• Flexible spending accounts for medical and dependent expenses.
• Paid time off to recharge.
• Team-oriented environment focused on customer service, employee development, and long-term relationships.