Licensing Operations Manager (Pharmaceutical Compliance)

Location: Remote within the United States

Company

hirify.global provides pharmaceutical state licensing software and services for manufacturers, wholesale distributors, logistics companies, and pharmacies, including AI-powered compliance research and licensing management tools.

What you will do

• Lead, coach, and develop a pod of 2–3 Project Managers and 2–3 Application Specialists.
• Oversee licensing portfolios for approximately 50–70 clients, including initial applications, changes of events, and non-renewal licensing activity.
• Act as a senior client contact for escalations, complex licensing matters, relationship management, and issue resolution.
• Perform first-pass quality reviews of licensing applications for accuracy, completeness, and regulatory compliance.
• Monitor application turnaround times, deficiency rates, client satisfaction, and QA accuracy, reporting risks and improvement opportunities.
• Collaborate with Professional Services and QA leadership on resource planning, process improvements, and standardized best practices.

Requirements

• 5+ years of state licensing project management experience in pharmaceutical supply chain, cannabis, or a similarly regulated industry.
• Experience managing complex client portfolios with multiple concurrent licensing activities.
• Strong knowledge of state licensing requirements, application processes, and licensing board interactions.
• Experience reviewing and quality-checking licensing applications for accuracy and completeness.
• Excellent written and verbal communication skills, including senior client relationship management.
• Proficiency with Microsoft Office Suite and licensing or project management software platforms.

Nice to have

• Team lead, senior, or mentorship experience guiding junior staff.
• Familiarity with QA review processes or compliance documentation standards.
• Experience working in a pod, squad, or cross-functional team structure.

Culture & Benefits

• Player-coach role combining hands-on licensing work with team leadership.
• Accountability for quality, client commitments, performance standards, and regulatory compliance.
• Collaboration with Professional Services, QA, and senior leadership.