EPI Customer Engineer II (Semiconductor Equipment)

Location: Hiroshima, Japan; on-site customer and clean-room work required

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer equipment with Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to support equipment operation and service delivery.
• Travel approximately 10% of the time and complete additional assigned duties.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read electrical and mechanical schematics and resolve basic technical issues.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic Microsoft Excel, Word, and PowerPoint knowledge.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet all on-site safety, environmental, and health protocols.

Nice to have

• 2–4 years of customer or field service support experience, or experience in a related technical field.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and professional development support.
• Training is provided for maintenance work across multiple equipment systems.
• Regular work in clean rooms requires personal protective equipment, including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
• Physical work includes extended walking and standing, climbing, working at height, operating hand and power tools, and lifting up to 35 lbs.