Manager Operations - Employee Benefits

Location: Costa Mesa, California, United States; on-site presence required. Up to 25% travel is required.

Salary: $125,000–$165,000 per year.

Company

hirify.global is a global fintech company providing insurance, reinsurance, payroll, employee benefits, cybersecurity, mortgage, and related services.

What you will do

• Execute operational strategies and improve processes, workflows, and standard operating procedures across employee benefits operations.
• Lead, recruit, coach, develop, and engage team members while making staffing and performance-management decisions.
• Manage workforce planning, capacity, budgets, expenses, and operational resources to maintain service levels and financial performance.
• Monitor KPIs, operational dashboards, and business metrics; identify trends and implement corrective actions.
• Support client retention, service improvements, business growth, and resolution of complex client situations.
• Partner with operational, growth, placement, and functional leaders on business priorities and technology-enabled process improvements.

Requirements

• Bachelor’s degree in Business Administration or a related field is preferred.
• At least 5 years of progressive experience in insurance, financial services, professional services, or a related industry.
• Experience managing teams, implementing process improvements, and driving operational excellence.
• Experience supporting business development, client retention, or growth initiatives.
• Strong leadership, coaching, decision-making, problem-solving, and talent-development skills.
• Relevant industry licenses or certifications may be required depending on the supported business segment.

Culture & Benefits

• Client-focused culture emphasizing leadership, accountability, collaboration, and continuous improvement.
• Medical, dental, vision, life, disability, fertility, and wellness benefits.
• Paid time off, holidays, sick time, maternity and paternity leave, including adoption-related leave.
• 401(k) with immediate vesting, HSA and FSA options, commuter benefits, and employee discounts.
• Employee Assistance Program, Calm app subscription, legal plan options, and pet insurance.