Patient Advocate Specialist (Hybrid, bilingual Spanish)

Location: Hybrid in Denver, Colorado; 2–3 days per week on-site at Intermountain Health, Saint Joseph Hospital, with the remaining work completed from a home office.

Salary: From USD 57,784 per year, plus an incentive bonus tied to enrollment performance.

Company

hirify.global helps hospitals and health systems connect Medicaid-eligible and medically underserved patients with employer-sponsored coverage through its Premium Assistance Enrollment service.

What you will do

• Identify and approach eligible patients and families through hospital referrals and daily census reviews.
• Explain the HIPP program compassionately, answer questions, and work through hesitation without pressuring patients.
• Collect authorizations, employer and insurance information, premium details, and dependent data.
• Own patient cases from first contact through enrollment, resolving missing documents, eligibility questions, and employer follow-up issues.
• Verify ongoing eligibility, coordinate employer coverage with Medicaid, and help resolve insurance issues.
• Maintain CRM records, securely transmit documentation, follow HIPAA standards, and build relationships with hospital staff and community partners.

Requirements

• High school diploma or GED.
• Full bilingual proficiency in Spanish is required.
• At least two years of patient-facing or customer-facing experience with activity or outcome metrics.
• Ability to work independently on-site with limited daily supervision and manage outreach targets.
• Working proficiency with a CRM or case management system, iPad, and iPhone.
• Ability to pass hospital credentialing, including required vaccinations and drug/alcohol screening.

Nice to have

• Three to five years of experience in a hospital or health system.
• Knowledge of Medicaid, Medicare, employer-sponsored coverage, and coordination of benefits.
• HIPP, premium assistance, eligibility, enrollment, patient access, financial counseling, or member services experience.
• Associate's or Bachelor's degree in Social Work, Healthcare Administration, Public Health, or a related field.
• Training in motivational interviewing, trauma-informed care, medical billing and coding, or experience interpreting EOBs and medical bills.

Culture & Benefits

• Mission-driven environment focused on improving patient access to healthcare.
• Metrics-driven role with regular review of weekly and monthly activity, conversion, accuracy, and renewal targets.
• Employer-subsidized medical coverage with a supplemental cost-offset benefit.
• Dental and vision coverage, company-paid life and disability insurance from day one, and a 401(k) with up to a $2,000 annual match.
• Flexible spending accounts, an Employee Assistance Program, and a wellness benefit.

Hiring process

• The incentive bonus plan and performance targets are explained during the interview process before accepting an offer.