Product Quality Engineer (Cybersecurity)

Location: Hybrid in Frisco, Texas; onsite 2–3 days per week. Candidates must live within commuting distance of the Frisco office. No relocation assistance is offered.

Salary: USD $95,890–$157,540 per year, depending on experience and qualifications.

Company

hirify.global develops personal cybersecurity products that protect consumers, families, and communities across connected devices.

What you will do

• Execute pre-launch and post-launch product quality testing, including regression testing and launch readiness assessments.
• Validate installation, activation, trial conversion, account creation, subscription management, device protection, and VPN onboarding journeys.
• Test products across Windows, macOS, mobile devices, browsers, OEM environments, and virtualized environments.
• Investigate and reproduce customer-reported defects, collecting logs, screenshots, evidence, and detailed reproduction steps.
• Validate fixes before and after production deployment and assess customer and business impact.
• Collaborate with Product Management, Engineering, Customer Support, Voice of Customer, and Analytics teams to reduce customer friction.

Requirements

• 3–7 years of experience in quality assurance, product testing, technical support engineering, product operations, or a related technical role.
• Experience troubleshooting software issues across multiple platforms and environments.
• Ability to document defects with clear reproduction steps and business impact.
• Experience collaborating with technical and non-technical stakeholders.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Ability to work onsite in Frisco, Texas 2–3 days per week and reside within commuting distance.

Nice to have

• Experience in cybersecurity, SaaS, endpoint software, or consumer technology products.
• Customer journey or usability testing experience.
• Familiarity with Jira or other defect tracking systems.
• Experience supporting software releases, launch activities, Voice of Customer programs, or customer support operations.

Culture & Benefits

• Bonus program.
• 401(k) retirement plan.
• Medical, dental, vision, life, and disability coverage.
• Paid parental leave and 14 paid company holidays.
• Flexible work hours, social programs, community involvement, and family-friendly benefits.
• Paid time off and sick time benefits, varying by employee classification.