Customer Service Specialist III (Chemicals)

Location: Campinas, Brazil; hybrid work. Occasional remote work requires access to high-speed internet, and availability to work on local holidays is required to support North American business operations.

Company

hirify.global is a global chemical industry company providing specialty chemical solutions for water treatment, process improvement, hygiene, and sustainability-focused markets.

What you will do

• Maintain open communication with customers and the field team about changes affecting customer expectations.
• Serve as the primary contact for the Sales Team on order and distribution matters.
• Process orders promptly and record special instructions.
• Own customer concerns, resolve them according to KPIs, and coordinate with other departments when needed.
• Prepare accurate daily reports supporting the order-to-cash process.
• Identify root causes, communicate with stakeholders, and help prevent recurring issues.

Requirements

• Fluent English with excellent written and verbal communication skills.
• More than 5 years of relevant experience in Customer Service and/or Account Management preferred.
• Computer proficiency with SAP, Salesforce, Microsoft Office, Gmail, and Google Docs.
• High school diploma or equivalent; a college or bachelor's degree is preferred.
• Ability to work punctually through full shifts and support North American operations on local holidays.
• Proactive, organized, disciplined, assertive, and committed to ethical conduct and integrity.

Culture & Benefits

• Hybrid work model with occasional remote work.
• Autonomy, professional challenges, and growth opportunities.
• Commitment to diversity, inclusion, sustainability, and high standards of integrity.