Operations Manager (Hospitality)

Location: Hard Rock Cafe Piccadilly Circus, London, United Kingdom

Company

hirify.global operates the Hard Rock Cafe location and supports delivery of Hard Rock brand standards and business objectives.

What you will do

• Manage departmental P&L expense lines, budgets, forecasts, labor schedules, and cost centers.
• Run restaurant operations in line with Hard Rock brand standards and business objectives.
• Coach, mentor, and develop hourly staff into customer service and brand ambassadors.
• Partner across departments to ensure consistent execution of systems, processes, products, and services.
• Drive guest satisfaction and maintain a guest-first service environment.
• Support Rock Shop retail sales growth through staff and guest interaction.

Requirements

• Proven experience in an Operations Manager role within a high-volume casual, themed, full-service restaurant.
• Strong business acumen, problem-solving ability, and common sense.
• Excellent verbal, written, communication, listening, speaking, reading, and writing skills.
• Ability to communicate complex ideas and present information to employees, customers, partners, clients, and media.
• Fluency in English is required.

Culture & Benefits

• Comprehensive benefits supporting team member health, family well-being, financial planning, and work-life balance.
• Benefits may vary according to employment status.
• Structured performance reviews, career paths, and learning and development programs support continuous improvement and retention.
• Managers are expected to perform the job functions with reasonable accommodation where applicable.