Technical Support Engineer I

Location: Remote in Mexico, Costa Rica, or the Dominican Republic

Salary: $35,000–$43,000 annual base salary for non-U.S.-based hires; the applicable range depends on the employee’s primary work location and qualifications.

Company

hirify.global Products develops and operates a technical platform supported by the Product & Technology organization.

What you will do

• Investigate platform, workflow, and client-reported technical issues.
• Use AWS services, logs, monitoring tools, and system data to troubleshoot failures.
• Perform API troubleshooting with Postman, validate JSON payloads, and use browser developer tools.
• Run basic SQL queries and investigate application behavior and system architecture.
• Own tickets through resolution or escalation while documenting findings, blockers, and next steps.
• Collaborate with Platform Enablement and Engineering by providing logs, reproduction steps, investigation results, and business context.

Requirements

• 1–2 years of experience in technical support engineering, platform operations, software engineering, or a related technical role.
• Foundational understanding of software development and troubleshooting concepts.
• Familiarity with APIs, JSON, HTTP requests, browser developer tools, and basic SQL or database concepts.
• Strong problem-solving, written communication, verbal communication, ownership, and willingness to learn unfamiliar systems.
• Ability to work remotely from Mexico, Costa Rica, or the Dominican Republic.

Nice to have

• Experience with Datadog, Observe, or other observability and monitoring platforms.
• Experience with Postman, cURL, or similar API troubleshooting tools.
• Familiarity with a programming or scripting language, relational databases, Jira, or Confluence.
• Experience using GenAI tools such as GitHub Copilot, Gemini, or Claude for technical investigation and productivity.

Culture & Benefits

• Full-time remote work.
• Unlimited paid time off.
• Medical benefit contributions in accordance with local laws and the employment agreement.
• Collaboration with experienced engineers through troubleshooting sessions, stand-ups, and technical discussions.
• Opportunities to develop technical troubleshooting skills and contribute to internal documentation and troubleshooting guides.