4 часа назад
Technical Support Consultant (Data & Analytics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Consultant (Data & Analytics) (SQL/Healthcare Data): Supporting technology products and custom integrations by gathering requirements, managing client ticket queues, and coordinating QA, UAT, and production launches with an accent on technical specifications, incident escalation, and customer-facing project tracking. Focus on resolving routine and non-routine support issues, providing Tier 2/3 assistance, and driving permanent solutions with product development teams.
Location: Mexico City, Mexico
Company
provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.
What you will do
- Gather customer and project requirements and translate them into technical specifications.
- Manage client ticket queues, maintain ticket accuracy, and escalate issues as needed.
- Prepare recurring internal meetings, advise on timeline progress, and create weekly client project-status slides.
- Support QA, UAT, and production launches for customer engagements.
- Provide Tier 2/3 technical support for custom integrations and collaborate with product development on platform functionality.
- Drive resolution of routine and non-routine problems and follow up on permanent solutions.
Requirements
- Bachelor's degree in Computer Science, a related field, or equivalent experience.
- At least 2 years of related experience.
- Basic SQL skills, including writing queries and joins.
- Working knowledge of support processes and experience working in a support environment.
- Strong attention to detail and process discipline.
Nice to have
- Knowledge of HIPAA, governance, and healthcare data privacy.
Culture & Benefits
- Full-time employment.
- Work based in Mexico City.
- Integrity and truthful, complete application information are required throughout the hiring process.
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