Community Engagement Manager (Cybersecurity)

Location: Hybrid role based in San Jose, California; Frisco, Texas; New York, New York; or Newport Beach, California, with in-office work as needed. Remote work is available from a home office when not working in an office.

Salary: USD $123,650–$203,150 per year, depending on experience and qualifications.

Company

hirify.global develops personal security solutions that protect consumers, families, and communities in an always-online world.

What you will do

• Own and evolve community management strategy across social, forums, review sites, and emerging platforms.
• Lead daily community operations, including engagement, moderation, and response management at scale.
• Define community guidelines, escalation frameworks, and tone-of-voice standards, making decisions in sensitive situations.
• Coordinate community responses for product launches, campaigns, and crises with Social, PR/Comms, Legal, and other partners.
• Translate community insights, sentiment trends, and feedback into recommendations for Marketing, Product, and Customer Experience.
• Build advocacy programs and reporting frameworks to grow engagement, track community health, and demonstrate impact.

Requirements

• 5–7 years of experience in community management, social engagement, or customer and brand marketing.
• Experience owning or significantly shaping community strategy for a brand with scaled or high-volume engagement.
• Strong judgment and leadership presence in ambiguous or high-stakes situations.
• Exceptional written communication and the ability to adapt brand messaging across audiences and channels.
• Experience managing stakeholders across Social, Brand, PR/Comms, Support, and Product Marketing.
• Analytical skills, including KPI definition, engagement and sentiment analysis, optimization, and familiarity with community management and reporting tools.

Culture & Benefits

• Flexible work hours and family-friendly benefits.
• Bonus program and 401(k) retirement plan.
• Medical, dental, vision, life, and disability coverage.
• Paid parental leave, company holidays, sick time, and vacation.
• Support for diversity, inclusion, and community involvement.