Customer Tech Lead (AI)

Location: Onsite in Alpharetta, Georgia, United States

Company

hirify.global provides purpose-built, industry-specific software, including ERP, supply chain management, and compliance solutions.

What you will do

• Own the technical testing and deployment of AI agents from Agent Blueprint handoff through customer go-live.
• Validate agent configurations, integrations, and tool connections against customer requirements.
• Conduct functional, integration, and user acceptance testing before launch.
• Troubleshoot technical issues and coordinate escalations with product and engineering teams.
• Document deployment steps, configurations, and known issues.
• Partner with Solutions Consulting and Customer Success to support handoff, adoption, expansion, and renewal conversations.

Requirements

• Experience in technical implementation, deployment, or solutions engineering, ideally in ERP, SaaS, or enterprise software.
• Working knowledge of AI agents and large language models, including agent design, orchestration, and deployment.
• Familiarity with APIs and AI integrations with enterprise platforms.
• Understanding of SQL for data querying and agent tool design.
• Experience with structured testing methodologies and strong technical documentation skills.
• Ability to communicate with technical and non-technical stakeholders and collaborate across consulting, engineering, and customer success.

Nice to have

• Exposure to MCP servers or similar agent-tool integration frameworks.
• Awareness of agent observability and reliability practices, including monitoring, logging, and production quality.

Culture & Benefits

• Competitive pay and robust benefit plans.
• Career development and growth opportunities.
• Fast-paced, flexible, and casual work environment.
• Inclusive culture focused on diversity, equity, and inclusion.