Enterprise Hardware Asset Support Specialist (ServiceNow/HAM)

Location: Remote within the USA; candidates must reside in AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, or WV. U.S. citizenship is required.

Salary: $83,000–$93,000 per year

Company

hirify.global provides information technology and network solutions to government customers as a Federal contractor.

What you will do

• Manage enterprise hardware assets through deployment, assignment, break/fix, transfer, refresh, decommissioning, disposal, and final disposition.
• Maintain asset records in ServiceNow, ServiceNow Hardware Asset Management, FAA property systems, SharePoint, and related government-approved tools.
• Monitor and manage hardware-support tickets from triage and routing through resolution, customer communication, and closure.
• Reconcile asset, property, ServiceNow, and documentation records while resolving accountability discrepancies.
• Coordinate repairs, replacements, transfers, excess processing, pickups, media sanitization, and disposal activities with service desk, property, facilities, vendor, and technical stakeholders.
• Produce operational reports and documentation, identify workflow bottlenecks, and support approved improvements to forms, modules, and workflows.

Requirements

• U.S. citizenship and residence in one of the specified states are required.
• Must be able to obtain and maintain a Public Trust clearance.
• Bachelor's degree in an information technology-related field.
• At least seven years of relevant experience in enterprise IT operations, service desk workflows, endpoint or hardware services, IT asset management, or operational support.
• Experience with enterprise hardware lifecycle management, asset and property records, ticketing systems, customer-facing IT support, and reconciliation across multiple systems.
• Strong documentation, analytical, problem-solving, customer service, stakeholder coordination, workflow, and recordkeeping skills.

Nice to have

• Hands-on experience with ServiceNow Hardware Asset Management, Federal IT asset programs, FAA property systems, FRAMES, ITAR, or iViews.
• Experience with hardware disposal, excess processing, asset transfer, decommissioning, PowerApps, and SharePoint.
• Experience creating reports, dashboards, knowledge articles, SOPs, job aids, and operational documentation.

Culture & Benefits

• Full-time employment with remote work within the approved U.S. states.
• Health, dental, vision, pet, and legal insurance.
• 401(k) matching, paid leave, paid holidays, and health and wellness programs.
• Employer-paid life and disability insurance.
• Professional development and education benefits.
• Veterans are encouraged to apply, with a stated Veterans First commitment.