Standards & Enforcement Specialist

Location: Hybrid; New York or San Francisco, United States

Salary: $75,000–$85,000 annual cash compensation, plus equity and benefits.

Company

hirify.global builds a platform and business model for independent writers, creators, media, communities, and content.

What you will do

• Manage spam and abuse reports, suspension and publication appeals, account deletion requests, and policy violation reports.
• Review enforcement decisions, assess new context, and write clear outcomes for users.
• Handle legal-adjacent tickets involving DMCA, trademarks, non-consensual intimate imagery, data-subject requests, and law-enforcement requests, escalating to Legal when needed.
• Maintain Zendesk views, macros, triggers, automations, and service-level agreements.
• Use AI tools for ticket classification, drafting, investigation, and triage while challenging inaccurate outputs.
• Improve SOPs and decision trees, analyze queue data, report on volume, SLAs, and backlog, and collaborate with Legal, Policy, and Product.

Requirements

• 2–4 years of experience in Trust & Safety, support operations, content moderation, or compliance at a technology platform.
• Hands-on experience managing a high-volume ticket queue where accuracy and deadlines are important.
• Working knowledge of platform enforcement, appeals, escalation paths, NCII, DMCA basics, and legal processes affecting platforms.
• Comfort working with data, querying it independently, identifying data-quality issues, and creating basic reports; SQL is a plus.
• Zendesk experience, familiarity with AI tools for investigations and data analysis, strong writing skills, and sound judgment under deadline pressure.
• Availability for a Tuesday-to-Saturday shift schedule. The role includes reviewing potentially disturbing material involving harassment, self-harm, violence, and child safety.

Nice to have

• Experience with privacy requests such as GDPR or CCPA, DMCA/IP complaints, law-enforcement requests, or regulatory correspondence.
• Familiarity with DSA/OSA transparency reporting obligations.
• Experience translating regulatory requirements into operational or system requirements.
• Experience working with engineers to deliver internal tooling or reports.

Culture & Benefits

• Wellness support for exposure to disturbing content.
• Workload management designed to support sustainable handling of sensitive material.
• Equity for all full-time roles.
• Exceptional employee benefits.