Complaint Analyst (Medical Devices)

Location: Onsite in San Mateo, California, 5 days a week

Salary: $70,000–$90,000 per year

Company

hirify.global develops non-invasive prescription therapies for chronic diseases, including neurological and cardiac conditions.

What you will do

• Review inbound feedback, determine whether it qualifies as a formal complaint, and log cases accurately in Arena.
• Process, handle, and physically inspect returned devices weighing up to 20 pounds to identify failure modes and root causes.
• Track return rates, complaint metrics, and product-performance trends to identify improvement opportunities.
• Prepare technical findings, trend analyses, and metric summaries for leadership review.
• Apply QMS principles, internal SOPs, and FDA regulations throughout the complaint lifecycle.
• Maintain thorough documentation and close complaint files accurately, compliantly, and on time.

Requirements

• Associate or bachelor’s degree in engineering or a technical discipline.
• Understanding of SQL and Python for database queries, sparse-record aggregation, and statistical analysis.
• Strong written and verbal communication, analytical reasoning, attention to detail, and prioritization skills.
• Ability to meet strict regulatory deadlines and maintain rigorous documentation standards.
• Ability to lift, move, and handle package returns and testing objects weighing up to 20 pounds.
• Must be authorized to work full-time in the United States or eligible for a sponsorship path supported by hirify.global.

Nice to have

• Experience with QMS concepts and quality assurance in a medical device manufacturing environment.

Culture & Benefits

• Access to tools, training, and mentoring to support professional development.
• Work in a mission-driven medical technology environment focused on reducing the burden of chronic disease.
• Commitment to diversity and an inclusive, non-discriminatory selection process.