Business Excellence Specialist (AI)

Location: Remote, United States; candidates residing in Hawaii are not currently considered. Ability to travel up to 10% is required.

Target compensation: $100,000–$115,000 USD annually, including base salary and bonus.

Company

hirify.global and Crayon have formed a global AI-powered software and cloud solutions provider operating across more than 70 countries with over 13,000 professionals.

What you will do

• Own the Business Excellence service desk in Jira, triaging, routing, resolving, and closing 75–90 weekly requests while monitoring SLAs and backlog capacity.
• Execute account moves, ownership changes, customer group assignments, CRM updates, inbound lead routing, and ad-hoc data requests.
• Run the operating calendar, forecast submission logistics, quota file distribution, quarter-boundary processing, and weekly and quarterly business cadence.
• Document operational processes as runbooks and SOPs, publish them to Confluence, and keep them accurate as processes change.
• Provide first-line backup across revenue operations, customer insight, seller enablement, and reporting.
• Make queue-priority and assignment decisions, escalate policy questions with recommendations, and obtain second approval for changes affecting quotas, territories, or compensation.

Requirements

• 3+ years of experience in revenue operations, sales operations, program or project management, or a comparable B2B operations role.
• CRM power-user experience, preferably with Microsoft Dynamics, plus strong Excel skills and experience with Jira or a comparable work-management tool.
• Experience managing request queues or ticketing processes, ideally with SLAs, close-rate tracking, and cycle-time analysis.
• Practical experience using AI assistants such as Claude to draft, verify, and automate recurring work.
• Ability to remove operational roadblocks, take ownership of outcomes, and work independently within defined guardrails.
• Remote work from the United States and willingness to travel up to 10% are required.

Nice to have

• Reseller or channel familiarity.
• Experience running a rhythm of business or operating calendar for a leadership team.
• Power BI literacy.

Culture & Benefits

• Independent, empowered environment with limited bureaucracy and decision-making autonomy.
• Medical, dental, vision, voluntary supplemental coverage, wellness support, EAP, concierge services, and prepaid legal services.
• 401(k) program with employer matching, employee stock purchase plan, paid holidays, floating holidays, birthday leave, volunteer day, and discretionary time off.
• Learning and development programs, tuition reimbursement, and opportunities for expanded scope.
• Remote-friendly organization with colleagues working remotely part-time or full-time.
• Runbooks, automations, and AI-assisted systems built in the role become part of the team's operating system.