Customer On-Site (Warehouse Operations)

Location: Cincinnati, OH, United States; on-site. Schedule: Friday–Sunday, 6:00 AM–6:00 PM, plus Thursday, 5:00 PM–7:00 PM.

Compensation: $26–$28 per hour, plus performance-based incentives.

Company

hirify.global provides workforce operations and on-site staffing support for warehouse and manufacturing clients.

What you will do

• Manage relationships with facility supervisors and workers as the primary on-site point of contact.
• Coordinate worker onboarding, introductions, interviews, first-day check-ins, and start schedules.
• Support worker clock-ins, pay questions, performance feedback, and issue escalation.
• Communicate attendance issues, staffing changes, and operational updates across the client site and internal teams.
• Manage shifts, schedules, staffing coverage, PPE distribution, incident response, and escalations.
• Identify opportunities to expand the account and improve overall account health.

Requirements

• High school diploma or equivalent required; an Associate's or Bachelor's degree is preferred.
• English required.
• 1–2+ years of experience in operations or customer-facing work, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Strong interpersonal, verbal, and written communication skills.
• Professional, polished, and presentable when working with workers and client stakeholders.
• Ability to stay organized, solve problems proactively, coach workers, enforce standards, and work in a fast-paced warehouse environment.

Culture & Benefits

• Competitive hourly base pay.
• Performance-based incentives tied to attendance, shift completion, and overall account health.
• Customer-facing work with direct involvement in warehouse and manufacturing site operations.