Case Coordinator I, EMS (Healthcare)

Location: USA - Any Location (Remote). Applicants must be currently authorized to work in the United States without visa sponsorship.

Salary: $24/hr, plus eligibility for a performance bonus and benefits.

Company

hirify.global provides virtual care services focused on improving access to healthcare.

What you will do

• Support nurses and providers with Expert Medical Services case management.
• Collaborate with providers to prioritize cases and maintain accurate case information.
• Collect, process, and manage relevant medical records and complete quality checks.
• Provide timely case updates and prepare clear member-facing reports and communications.
• Research suitable physicians and treatment availability based on clinical conditions, geographic location, and member preferences.
• Schedule appointments with internal clinical staff and help prevent case delays.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a professional work environment.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to manage competing priorities, meet deadlines, and communicate clearly in writing and verbally.
• Demonstrated critical thinking and ability to work independently and collaboratively.
• Current authorization to work in the United States without visa sponsorship now or in the future.

Nice to have

• Post-secondary diploma or degree in a health- or business-related field.
• Experience in a clinical office or hospital.

Culture & Benefits

• Remote full-time position with performance bonus eligibility.
• Benefits are available subject to eligibility requirements.
• Accrual of 5.84 hours of PTO per bi-weekly pay period during the first year.
• 80 hours of paid sick, safe, and caregiver leave annually.
• Inclusive workplace focused on innovation, professional growth, and improving access to care.

Hiring process

• Identity and credential verification.
• Live or video interviews.
• Fraud or misrepresentation screening.