Case Manager - Rare Disease - BKEMV- West Coast Remote

Location: Remote role associated with Los Angeles, California, United States; up to 20% travel required.

Salary: $81,851.60–$110,740.40 per year.

Company

hirify.global is a biotechnology company focused on developing treatments that serve patients worldwide.

What you will do

• Oversee patient customer service issues involving insurance, specialty pharmacies, and patient support programs.
• Coordinate with Regional Business Managers, Patient Access Liaisons, Medical Science Liaisons, pharmacies, medical offices, patients, and families to secure therapy access.
• Resolve reimbursement challenges, including prior authorizations, denials, appeals, reauthorizations, overrides, and billing issues.
• Maintain case histories and update reimbursement, adjudication, shipping, and patient status records for U.S. patients.
• Partner with Safety and Pharmacovigilance to report adverse events and product complaints.
• Track adherence and reimbursement trends, report case developments, and manage annual open-enrollment efforts.

Requirements

• Master’s degree, or a Bachelor’s degree with 2 years of case management experience.
• Alternatively, an Associate’s degree with 6 years of case management experience, or a high school diploma/GED with 8 years of case management experience.
• Bachelor’s degree strongly preferred.
• Strong communication and customer-service skills, with the ability to resolve hurdles across multiple cases.
• Ability to learn product and disease information; familiarity with HIPAA and FDA requirements.
• Excel and PowerPoint skills; ability to coordinate across multiple geographies and time zones.

Nice to have

• 5+ years of pharmaceutical industry experience.
• 2+ years of prior case management experience.

Culture & Benefits

• Health, dental, vision, life, disability, and flexible spending benefits.
• Retirement and savings plan with company contributions.
• Annual bonus program or sales-based incentive plan for field sales representatives.
• Stock-based long-term incentives.
• Paid time off, company-wide shutdowns, work-life balance support, and career development opportunities.