Customer Service Support (Insurance)

Location: Birmingham, United Kingdom; primarily office-based

Company

hirify.global is a global insurance organization providing commercial and personal property and casualty insurance solutions across approximately 70 countries and jurisdictions.

What you will do

• Handle incoming calls from existing customers and resolve enquiries professionally.
• Work within underwriting authority and complete referrals when required.
• Take ownership of customer requests, actions, and follow-up within agreed service levels.
• Coordinate with internal departments and maintain productive customer and business relationships.
• Maintain accurate product and system knowledge and update relevant systems promptly.
• Work with Team Leads on ad hoc queries and actively pursue learning opportunities.

Requirements

• Experience in a high-volume insurance service centre with evidence of excellent performance.
• Excellent written and verbal communication skills.
• Ability to work effectively both independently and as part of a team.
• Drive, diligence, and a can-do attitude.
• Full understanding of the impact of regulation and FCA requirements.
• Primarily office-based working in Birmingham is expected.

Culture & Benefits

• Benefits support health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities are provided.
• Volunteer Time Off and Matching Grants Programs support community involvement.
• Employee Resource Groups and cultural awareness activities support inclusion and belonging.
• Reasonable accommodations are available for applicants and employees with disabilities.