Customer Experience Advisor | S1 | Retail Banking | Southall Branch

Location: Southall, United Kingdom; branch-based role working 28 hours per week on a rota from Monday to Saturday, between 8am and 6pm

Salary: £27,138 starting salary, plus a £500 flexible benefit allowance and an opportunity to earn a discretionary performance-related bonus of 8% of salary

Company

hirify.global is a global banking organisation undergoing a customer-centric, technology-driven transformation across its retail and commercial banking business.

What you will do

• Act as the first point of contact for customers in the branch and over the phone.
• Support day-to-day transactions, customer queries, and servicing needs.
• Answer customer calls into the contact centre.
• Build customer relationships, understand needs, and find appropriate solutions.
• Develop knowledge of banking services and products.
• Identify ways to improve the customer experience and protect customers from fraud and scams.

Requirements

• Proven customer service experience in a face-to-face or telephone-based role.
• Effective communication skills and the ability to understand customer needs.
• Flexible, adaptable, and comfortable handling a broad range of activities.
• Strong team-working skills and a practical, can-do approach.
• Must have the right to work in the United Kingdom to commence employment.

Culture & Benefits

• Six-month fixed-term contract with a supportive, close-knit branch environment.
• 25 days of holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days annually.
• Healthcare, dental insurance, health assessments, pension contributions, income protection, and death-in-service cover.
• Staff banking products, share plans, wellbeing support, enhanced family leave, and childcare options.
• Volunteering opportunities and career development across hirify.global’s international network.