Institutional Client Service Analyst, EMEA

Location: London, United Kingdom; hybrid working model with 4 days per week in the office.

Company

hirify.global is an asset manager serving institutional and other clients through investment expertise, market insights, and long-term wealth creation strategies.

What you will do

• Manage a portfolio of institutional clients across the Middle East and act as a day-to-day service contact.
• Coordinate client enquiries through resolution and support onboarding for new mandates and accounts.
• Lead and support client meetings in Arabic and English.
• Oversee client reporting, presentations, service materials, and client and mandate records.
• Monitor service quality, risks, feedback, governance, audit, and control activities.
• Partner with Sales, Investment, and Operations teams to improve processes and workflows.

Requirements

• Three to four years of experience in institutional client service.
• Experience supporting institutional client relationships and managing client servicing priorities.
• Fluency in Arabic and English is required.
• Understanding of Middle Eastern institutional clients and markets.
• Strong relationship-building, stakeholder management, communication, problem-solving, and decision-making skills.
• Willingness to travel when required.

Culture & Benefits

• Welcoming, inclusive, and supportive work culture.
• Globally diverse business with opportunities to collaborate across internal teams.
• Flexible working arrangements may be considered during the hiring process.
• Equal employment opportunity commitment and support for applicants with disabilities.