Working Student – User Support Agent

Location: Düsseldorf, Germany; hybrid work with campus attendance twice a week

Company

A travel technology company helping millions of travelers compare and find travel options while improving the user experience through feedback and product development.

What you will do

• Provide timely and accurate support to user inquiries by email using Zendesk and translation tools.
• Respond to and manage user feedback on third-party review sites.
• Investigate user-reported bugs and issues and report them to relevant teams.
• Collaborate with stakeholders inside and outside the organization to resolve user problems.
• Gather, categorize, and channel feedback to the appropriate teams.
• Support initiatives that improve support operations and processes.

Requirements

• Currently enrolled at a German university and living within commuting distance of Düsseldorf.
• Availability for approximately 20 hours per week and commuting to campus twice a week.
• Fluent written and verbal English communication skills.
• Empathy, patience, curiosity, and a genuine learning mindset.
• Interest in travel, user experience, AI tools, and automation.

Nice to have

• CRM experience, especially Zendesk.
• Additional language skills.

Culture & Benefits

• Paid vacation days and flexible working hours.
• One work-from-home day per week, with additional remote work from Germany or selected countries abroad for up to 20 days per year.
• Personalized coaching, free German classes, workshops, conferences, educational meetups, online courses, and access to a campus library.
• Team and company-wide events, a daily canteen budget, complimentary snacks and drinks, and an on-site gym with sports classes.
• Ergonomic desks and focused work areas.