Director of CX Operations (AI, Automation, Billing & Payments)

Location: Not specified

Company

hirify.global provides an all-in-one hospitality technology platform that helps property managers automate, optimize, and scale their operations.

What you will do

• Design, build, deploy, and improve AI-based solutions and automations for CX operations.
• Architect complex workflows with n8n, Make, Claude, and other emerging technologies across CX and business systems.
• Own the roadmap and requirements for a client-facing chatbot built on AWS AgentCore and LangChain.
• Build, monitor, and orchestrate AI agents supporting data analysis, knowledge management, training, support, quality, and operational workflows.
• Lead Billing & Payment Operations, including billing, payments, refunds, credits, and subscription changes.
• Define KPIs, establish operational controls, manage escalations, and drive root-cause analysis and continuous improvement.

Requirements

• Hands-on experience building and deploying AI-based automations and solutions.
• Deep practical expertise with n8n, Make, and Claude.
• Experience with information systems, workflow design, and process automation in a global or international company.
• Strong analytical skills and experience using data and KPIs to drive operational decisions.
• Experience managing multidisciplinary teams and influencing cross-functional stakeholders.
• Fluent English with excellent written and verbal communication skills.

Nice to have

• Experience in hospitality, hotel, or travel industries.
• Experience in a global B2B SaaS company.
• Experience with billing, payments, subscriptions, or revenue operations.
• Experience with AWS AgentCore, LangChain, LLMs, or AI-agent architectures.

Culture & Benefits

• Work in a fast-paced, global environment focused on operational excellence and customer experience.
• Collaborate with teams across more than 16 countries.
• Build solutions that use intelligent automation, data, and AI to improve hospitality operations.
• Operate in a hands-on, customer-centric culture with cross-functional collaboration.