Customer Care Leader

Location: Remote from India, with locations in Bengaluru or Mumbai; 25% international and domestic travel required.

Company

hirify.global’s Beckman Coulter Life Sciences develops automation and diagnostic solutions that help laboratories accelerate critical answers and advance human health.

What you will do

• Manage Customer Care Sales and Service-focused customer service representative teams.
• Set objectives, development plans, and accountability standards for the customer service organization.
• Monitor KPIs and implement process changes to improve accuracy, timeliness, and customer satisfaction.
• Align and implement standard work with global Customer Care leadership.
• Coordinate with Operations, Commercial, and Finance stakeholders to ensure service accuracy, timeliness, and compliance.
• Resolve escalated customer complaints and personnel issues while supporting associate development.

Requirements

• Bachelor’s degree.
• 5+ years of customer service experience, including experience leading a team.
• Proven experience leading sales support or customer service support teams.
• Knowledge of Oracle and Salesforce.
• Data-driven and process-oriented approach to customer support management.
• Strong computer skills, including Microsoft Office proficiency and typing skills.

Nice to have

• Knowledge of Beckman Coulter Life Sciences products and the systems and tools used to process quotes and orders.

Culture & Benefits

• Remote work arrangement from a home office in India.
• Comprehensive benefits, including healthcare programs and paid time off.
• Culture focused on belonging, continuous improvement, innovation, and advancing human health.
• Opportunity to collaborate with global Customer Care leadership and colleagues across international operations.