Lead Account Management Lead Account Management (Fintech)

Location: Poland; fully remote

Company

Financial infrastructure services supporting international settlements, financial process optimization, and tailored solutions for business and private clients.

What you will do

• Lead and grow the Account Management function while setting standards for client service and operational excellence.
• Build and maintain long-term relationships with key clients and strategic partners.
• Manage the client journey from onboarding through ongoing support across international payment and settlement operations.
• Act as the escalation point for complex client requests, sensitive cases, and operational matters.
• Coordinate clients and internal Operations, Compliance, and Finance teams.
• Drive timely resolution of client inquiries, transaction matters, and operational issues.

Requirements

• 4+ years of experience in Account Management, Client Success, Relationship Management, or a similar client-facing role in fintech, payments, banking, or financial infrastructure.
• Experience leading, mentoring, or developing a client-facing team.
• Understanding of cross-border payments, international settlements, payment infrastructure, fintech operations, and client support processes.
• Experience managing B2B clients in a high-touch, service-driven environment.
• Ability to resolve complex client situations and align multiple internal and external stakeholders.
• English B2 and Russian C1 required.

Culture & Benefits

• Fully remote work from Poland.
• Collaborative and transparent team culture.
• High-impact position in a scaling fintech business.
• Recognition of personal milestones and achievements.
• Social benefits and competitive salary aligned with experience.