Customer Success Talent Community @ 1mind (AI)

Location: Remote - US

Company

hirify.global builds AI Superhumans—AI teammates that qualify leads, run demos, handle objections, and onboard B2B customers 24/7. The company is backed by $40M from Battery Ventures and leading B2B operators.

What you will do

• Own customer portfolios from post-signature onboarding through renewal and expansion.
• Connect product adoption with measurable business value and revenue impact.
• Manage complex relationships across revenue, marketing, and operations stakeholders.
• Support customer renewals, retention, and account growth in B2B SaaS.
• Act as a trusted advisor as customer use cases scale.
• Turn customer learnings into scalable playbooks.

Requirements

• Experience in Customer Success, Account Management, Implementation, or a similar customer-facing role.
• Experience working with B2B SaaS customers.
• Track record supporting renewals, retention, or expansion.
• Strong consultative communication and relationship-management skills.
• Ability to operate in fast-moving, ambiguous environments with a bias to action.
• Curiosity about AI and motivation to apply customer learnings at scale.

Culture & Benefits

• Remote-first environment.
• Ownership, autonomy, and meaningful impact from day one.
• Opportunity to hear about future Customer Success Manager openings before they are broadly available.
• Work at the intersection of AI, product, and go-to-market innovation.