Head of Customer Success - Loyalty and Partner Platforms (B2B)

Location: Fully remote

Company

hirify.global operates a loyalty points exchange platform that enables businesses and loyalty programs to issue and redeem rewards instantly, with a mission to expand loyalty currencies into a major payment method.

What you will do

• Own end-to-end onboarding for B2B customers, from technical setup through go-live.
• Guide partners through integration, balance top-up, listing, and communication-review milestones.
• Manage primary customer relationships and align success strategies and KPIs with sales.
• Improve customer visibility and performance through communication, email touchpoints, and seasonal campaigns.
• Maintain a clean HubSpot CRM using AI to log interactions, enrich data, flag stale records, and manage pipelines.
• Lead customer reviews, analyze performance data, resolve issues, and use AI to accelerate ticket handling and feedback loops.

Requirements

• Fluent English required; German proficiency is a plus.
• 5+ years of experience in customer success, account management, or partner onboarding within loyalty, SaaS, or payments.
• Experience using AI tools such as Claude to build workflows and automations.
• Understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.
• Hands-on experience with HubSpot or a comparable CRM.
• Structured ownership, empathetic communication, consultative problem-solving, and the ability to manage multiple projects across teams and time zones.

Culture & Benefits

• Fully remote work in an international, AI-first startup environment.
• Competitive monthly salary package.
• Equity share and hirify.global tokens (QBX).
• Fast-paced environment focused on growth, continuous learning, and building an increasingly agentic company.