Technical Support Engineer (Semiconductor Equipment)

Location

Location: Dongtan, South Korea

Company

hirify.global is a leading manufacturer in the semiconductor industry, specializing in photolithography equipment and advanced technology solutions.

What you will do

• Provide technical support to field engineers and local teams for troubleshooting, repair, and system performance issues.
• Resolve complex equipment problems through escalation and service management processes.
• Communicate design, reliability, and maintenance issues to engineering teams and support corrective actions.
• Drive engineering changes and field modifications through change management processes.
• Support new product introductions, product releases, quality initiatives, and technical reporting.
• Lead or support new product launches, customer installations, training, and system readiness activities.
• Deliver technical training on new systems and provide feedback to improve serviceability and field operations.
• Monitor field performance, analyze recurring failures, and recommend corrective actions.
• Lead local projects, coordinate global and regional resources, and drive project completion.
• Support cross-functional and global escalations, including international travel when on-site assistance is required.

Requirements

• Bachelor's degree or higher in Electrical, Electronic, or Mechanical Engineering
• 3-5 years of semiconductor equipment support experience or equivalent
• Technical support/field service experience in semiconductor photolithography or fab environment is highly desired
• Fluent English proficiency (written and verbal)
• Strong troubleshooting, root cause analysis, and problem-solving skills
• Knowledge of semiconductor lithography, DUV systems, optics, electronics, software, and mechanical engineering
• Experience with engineering and data analysis tools such as Excel, JMP, LabView, MS Project, Agile

Culture & Benefits

• Equal Opportunity Employer valuing diversity and inclusion
• Supportive work environment with focus on training and development
• Opportunities for international travel and collaboration