Senior Technical Support Engineer (Cybersecurity)

Location: South Korea; remote. An in-person interview may be required during the interview process.

Company

hirify.global provides an AI- and automation-driven cybersecurity platform used by enterprises, government agencies, and managed security service providers.

What you will do

• Act as the primary escalation point for critical and high-impact customer issues in the Korean market.
• Perform hands-on troubleshooting for SIEM pipelines, log ingestion, parsing, normalization, network security, endpoint, and cloud telemetry.
• Resolve performance, scalability, and data integrity issues across distributed systems.
• Participate in support ticket rotation, including on-call and weekend coverage.
• Lead Severity 1 incident calls, customer communications, root cause analysis, and corrective actions.
• Collaborate with Engineering, Product, DevOps, and SOC teams on releases, upgrades, deployments, and product improvements.

Requirements

• 5+ years of experience in technical support, systems engineering, or security operations.
• Deep understanding of SIEM architectures, log pipelines, Linux systems, troubleshooting, and performance tuning.
• Knowledge of TCP/IP, DNS, HTTP, and Syslog.
• Hands-on experience with regex, JSON, CEF, LEEF, AWS, Azure, GCP, firewalls, IDS/IPS, EDR, and IAM.
• Background in SIEM, cybersecurity, or large-scale observability platforms, with strong distributed-systems troubleshooting skills.
• Fluent English is required for customer communication and incident leadership.

Nice to have

• Experience supporting enterprise or MSSP customers.
• Background in SOC operations or incident response.
• Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms.
• Experience in 24×7 global support environments.

Culture & Benefits

• Remote work arrangement in South Korea.
• Participation in an on-call and weekend support rotation.
• Work in a diverse, open, and collaborative environment focused on cybersecurity innovation.
• Direct collaboration with security teams, architects, leadership, Engineering, Product, DevOps, and SOC teams.