Customer Service Advocate (MedTech)

Location: On-site in Milano, Italy; supporting customers in Spain and Portugal.

Company

Leica Microsystems, a hirify.global operating company, develops optical, digital, microscopy, imaging, and AI-based image analysis solutions for life sciences, diagnostics, biotechnology, and healthcare.

What you will do

• Act as the primary point of contact for customer requests related to aftermarket service activities.
• Order spare parts when required and monitor their delivery.
• Plan Field Service Engineer activities to improve response times, reduce travel, and optimize customer outcomes.
• Prepare customer quotes for interventions outside service contracts or warranties and follow up on purchase orders.
• Coordinate the closure of work orders in Salesforce and SAP, including returns and invoicing in line with KPIs.

Requirements

• Previous experience working with customers in a similar role.
• Required languages: Italian, English, Portuguese, and Spanish.
• Diploma di Maturità Tecnica/Professionale, Diploma di Qualifica Professionale, bachelor's degree, or equivalent education.

Nice to have

• Previous experience with SAP.
• Previous experience with Salesforce.

Culture & Benefits

• Work within a customer-focused, innovative, and collaborative life-sciences environment.
• Contribute to microscopy, imaging, diagnostics, and AI-based image analysis solutions.
• Use the hirify.global Business System and continuous-improvement approach to support operational impact.
• Support scientific discoveries and surgical decision-making through advanced technologies.