Team Lead Technical Support (Linux/Cloud)

Location: Remote within the Czech Republic, Prague

Company

hirify.global provides cloud and hosting infrastructure services in an international technology environment.

What you will do

• Lead, mentor, and support a technical support team of up to seven specialists.
• Handle escalated and high-impact technical issues that cannot be resolved by frontline support.
• Collaborate with product, engineering, and IT teams to align operations and resolve complex cases.
• Optimize support processes, meet SLA targets, and improve the customer experience.
• Encourage knowledge sharing, documentation, and ongoing technical development.

Requirements

• Hands-on experience with Linux systems, cloud platforms such as AWS and Azure, and virtualization tools.
• Proven leadership experience in technical support or another customer-facing technical role.
• Strong troubleshooting skills and the ability to explain complex technical issues clearly.
• Empathy and strong communication skills for handling escalations and coaching specialists.
• Commitment to problem-solving, collaboration, and customer success.
• Availability to work remotely from the Czech Republic.

Culture & Benefits

• Remote or hybrid work options with flexible hours and equivalent technical equipment at home and in the office.
• Workation opportunities across the EU and access to a summer office in Mallorca.
• 30 days of vacation, additional days off on Christmas Eve and New Year's Eve, and additional sick pay.
• Meal vouchers, a MultiSport Card, fitness and wellness facilities, and corporate discounts.
• Professional and personal development opportunities, ownership, direct communication, and an open feedback culture.
• International work environment with company events, team activities, and a Volunteer Day.