Customer Support Executive

Location: Remote, candidates most likely located in Malaysia

Company

hirify.global provides software-enabled corporate secretarial, accounting, bookkeeping, compliance, and fintech payment services for micro and small businesses.

What you will do

• Provide customer support through email, live chat, and phone.
• Follow up with clients on feedback and document submissions.
• Guide entrepreneurs through onboarding, document submission, and other digital platform workflows.
• Troubleshoot incorporation, accounting, and related service issues, escalating when needed.
• Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams.
• Identify recurring customer problems and recommend workflow or help center improvements.

Requirements

• Bachelor's degree in any field.
• Fluent spoken English and Cantonese required; Mandarin is an advantage.
• At least 2 years of customer support experience; SaaS or professional services experience is preferred. Fresh graduates may also be considered.
• Experience using Zendesk, Aircall, Slack, and Gmail.
• Ability to work remotely from Malaysia with a dedicated, quiet workspace and stable internet connection.
• Strong communication, listening, attention to detail, analytical thinking, collaboration, ownership, and problem-solving skills.

Nice to have

• Basic knowledge of Hong Kong business regulations, including taxes and company filings.
• Experience in a fast-paced startup or scale-up environment.
• Interest in identifying practical applications for AI-enabled services.

Culture & Benefits

• Work from home with flexible start and finish times.
• Work fully remotely from anywhere in the world for one month each year.
• Competitive market salary, generous paid time off, and holiday schedules.
• Eligible employees may participate in the employee share ownership plan.
• Training programs, autonomy, and opportunities for professional growth.
• Diverse, inclusive, B Corp-certified workplace focused on humility and kindness.

Hiring process

• One-way video interview or screening call with Talent Acquisition.
• Technical interview with the Hiring Manager, including a live case study and roleplay.
• Behavioural assessment, followed by one professional reference check and required background screening.