Customer Success Associate (Legal Compliance)

Location: Dallas, Texas, USA. Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Salary: $34,300–$57,400 USD per year.

Company

CT Corporation, part of hirify.global, provides legal entity management, corporate compliance, and due diligence solutions to businesses and law firms worldwide.

What you will do

• Deliver prompt, professional service to small businesses, law firms, and corporations through verbal and written communication.
• Assess customer goals, compliance challenges, and business needs, then recommend appropriate legal and compliance services.
• Manage the full order lifecycle, initiate orders, and identify cross-selling opportunities.
• Organize and prioritize high volumes of customer requests using Salesforce and internal systems.
• Manage assigned customers and escalations while coordinating with the wider Customer Service function.
• Build customer and partner relationships while developing expertise in the department, company, and industry.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent B2B client service experience.
• Strongly preferred: at least two years of B2B client or customer service experience.
• Consultative customer service experience in banking, insurance, hospitality, retail, or legal services is preferred.
• Strong organizational, time management, multitasking, analytical, and problem-solving skills.
• Ability to learn product information quickly, apply sound business judgment, and make customer-focused decisions.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Nice to have

• Experience generating add-on sales revenue.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• In-person interviews may be part of the hiring process; AI-generated responses or third-party interview assistance are not permitted.

Hiring process

• Participate in interviews assessing individual skills, experience, and communication style.
• Attend in-person interviews at a hirify.global office if required.