User Research Specialist

Location: Bengaluru, India

Company

hirify.global is a UK communications group operating brands including BT, EE, Openreach, and Plusnet.

What you will do

• Drive adoption of multiple user research methods across product teams.
• Run generative and summative research throughout the product development lifecycle.
• Define research direction and connect findings with the wider Digital strategy.
• Collate, share, and coordinate research findings across the digital business unit.
• Translate research insights into actionable recommendations for continuous product improvement.
• Improve research practices, lab capabilities, and the research skills of digital team members.

Requirements

• 6+ years of experience in B2B and/or B2C user research.
• Experience with stakeholder management and influencing.
• Strong behavioral science, psychology, and human-centered observational research knowledge.
• Experience with qualitative user research, usability testing, moderated lab-based testing, and unmoderated testing.
• Experience with quantitative behavioral analysis and integrating data with qualitative research.
• Experience with interviews, ethnographic studies, mental modeling, card sorting, and other formative and summative methods.

Culture & Benefits

• Work within a Digital organization using a Build, Measure, Learn approach to user-centered design.
• Collaborate with designers, product managers, engineers, and research and insights teams.
• Contribute to a customer-first culture focused on clear, connected, and sustainable delivery.
• Help shape digital strategy and experiences for colleagues and customers.