4 дня назад
Voice of Customer Researcher (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Voice of Customer Researcher (AI) (User Research): Owning end-to-end customer research for an autonomous coding platform with an accent on cohort definition, interviews, surveys, and insight synthesis. Focus on designing rigorous studies, uncovering second-order insights, and translating user behavior into product, success, and sales decisions.
Location: Bengaluru, India
Company
builds autonomous coding agents that generate, test, and deploy production applications from plain-language intent. Its platform serves over 10 million users across more than 190 countries and has surpassed $100 million in ARR.
What you will do
- Own the customer research function from study scoping and planning through execution and follow-up.
- Define research cohorts, sample sizes, participant outreach plans, and questionnaires.
- Moderate user interviews, probe effectively, remain neutral, and identify underlying customer needs.
- Analyze survey results and user data to synthesize actionable business insights.
- Present findings to stakeholders, identify second-order insights, and maintain a repository of past research.
- Partner with success, product, and sales teams to turn research findings into decisions.
Requirements
- 6–10 years of experience in user research and insight synthesis.
- Experience in CX, UX, or UI research, preferably in consumer companies.
- Comfort working with data analysis, surveys, and user interviews.
- Strong communication skills for managing stakeholders across success, product, sales, and research activities.
- Background at a leading customer research agency or a user-first customer organization.
Nice to have
- Experience with agencies such as Nielsen, Kantar, IPSOS, RNB Research, MarketXcel, or Gartner.
- Immediate availability or a short notice period.
Culture & Benefits
- Lunch and dinner provided daily.
- Family insurance coverage of 5 lakhs for the employee and family.
- Unlimited paid time off.
- Flexible working hours.
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